NEO Vortex & SPARK Flex Pre-Order FAQ

NEO Vortex & SPARK Flex Pre-Order FAQ

Published by Greg Needel and David Yanoshak on Nov 15th 2023

Today we are happy to announce that we are opening pre-orders on November 16, 2023 for the NEO Vortex & SPARK Flex Pre-Order Bundle, while supplies last. Offer is subject to specific terms and conditions. If terms and conditions are not met, your order may be subject to cancellation.

Below is a list of questions that we anticipate getting from the community:

  • When will pre-ordered items ship?
    • We anticipate all pre-orders placed on REV’s US website (www.revrobotics.com) will be shipped before FRC kickoff (January 6, 2024)
      • Orders will be shipped in the order that they were received
      • Pre-orders could potentially ship after December 18th. Please enter a shipping address available during this time, considering potential holiday school closures.
  • Will pre-orders be available on REV’s Canada website?
    • Yes, we anticipate that pre-orders placed on REV’s Canada website (www.revrobotics.ca) will be shipped before FRC kickoff (January 6, 2024)
      • Orders will be shipped in the order that they were received
      • Pre-orders could potentially ship after December 18th. Please enter a delivery address available during this time, considering potential school holiday closures.
  • Will I be allowed to add products that are not available for pre-order to my cart/order?
    • Due to the nature of the offer, no items other than pre-order products are allowed in cart during purchase
  • When will credit cards be charged?
    • Your credit card will be charged at the time of pre-order, not at the time of shipping
  • Will the NEO Vortex Brushless Motor, SPARK Flex Motor Controller, and its accessories be sold separately?
    • Yes, once pre-order bundles have shipped, individual products will become available for purchase. We estimate this timeframe to be the first week of January.

Please don't hesitate to reach out to us with questions at contact@revrobotics.ca. If any changes occur, we will communicate details via this blog as quickly as possible. Stay tuned for periodic updates as we incorporate more questions from the community. Thank you for your continued support!